We strive to process and ship orders within 3-5 business days from the date of purchase. However, please note that delivery times may vary depending on product availability, shipping method, and destination.
Estimated delivery times provided are approximate and should be used as a general guideline. Delays may occur due to unforeseen circumstances or events beyond our control.
All product prices on MoonLux Inc. include taxes as per Canadian tax regulations. Additionally, at present, the company offers shipping services exclusively within Canada.
The shipping costs for orders placed on MoonLux Inc. are determined by factors such as the weight, dimensions of the package, destination, and the chosen shipping method. To provide transparency and accuracy, the exact shipping cost will be calculated and displayed during the checkout process. This ensures that customers are aware of the shipping fees associated with their specific order before finalizing the purchase.
Once your order is shipped, MoonLux Inc. will provide you with a tracking number and detailed instructions on how to track your package. You can utilize this tracking number to monitor the status of your shipment. Simply follow the provided instructions to stay updated on the progress of your order until it reaches your doorstep.
It is the responsibility of the customers to provide accurate and complete delivery addresses when placing an order on MoonLux Inc. We kindly request that customers double-check the provided information to ensure timely and accurate delivery. Please note that MoonLux Inc. cannot be held accountable for delays or undelivered packages caused by incorrect or incomplete addresses.
For high-value orders totaling $500 or more, or in certain cases as determined necessary, MoonLux Inc. requires a delivery confirmation signature. This policy is in place to ensure that your order is received securely and helps prevent any potential theft or loss during the delivery process.
If you receive a damaged or defective item, please notify MoonLux Inc. within 3 days of receiving your order. Provide detailed information and photographic evidence of the damage. We will assist you in arranging the return of the damaged item, either by providing a prepaid shipping label or reimbursing the return shipping cost. Upon receipt of the damaged item, we will either replace it with the same product (subject to availability) or issue a store credit for the full purchase price as per our policy.
If you are not completely satisfied with your purchase from MoonLux Inc., you have the option to return the item(s) within 3 days of receiving your order. The returned items must be unused, in their original condition, and accompanied by the original packaging and any included accessories. Please note that customers are responsible for the return shipping costs for dissatisfaction returns. Once we receive the returned item(s), we will issue a store credit for the full purchase price, which can be utilized for future purchases on our website.
To initiate a return or exchange, please reach out to our customer service team at [email protected]. Provide them with your order details, reason for return, and any relevant information. Our dedicated customer service team will assist you throughout the return process. They will provide you with return shipping instructions, if applicable, and guide you through issuing the appropriate refund or store credit based on your specific situation.
Yes, there are certain exceptions to the return and exchange policy. Unless they are damaged or defective, the following items are not eligible for return or exchange: body glitter, face masks, ear plugs, earrings, hair accessories, and pacifiers. We encourage customers to review the product descriptions and eligibility criteria before making a purchase to ensure a satisfactory experience.
